Often a diligent staff member is promoted to supervisor and, perhaps later, promoted again to the level of manager. The staff member, now manager, has a number of staff to supervise. Their ability to supervise is untested at this stage. Sooner or later they will have a difficult staffing situation to manage. Diligence alone will not win the day this time. Sup0ervisors and managers need to have a working grasp of procedural fairness.
This course educates supervisors and managers about how to make decisions affecting employees in a range of areas: from managing work performance and disciplining employees in regards to poor conduct to redundancy and negotiating employees’ return to work from following extended leave. These areas are often challenging to managers, as getting it wrong can be costly and embarrassing and lead to interventions by outside bodies.
This training course provides managers and supervisors with the knowledge and confidence to make reasonable decisions, and to implement those decisions in a way which will be effective, fair and legally defensible, and which will not add to the problem. At the end of the course managers should have a clear understanding of what fair process consists of, their role in fair process and the minimum compliance standards that the organisation requires from them.